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I. Liabilities

1. Celebration Saunas and any of its subsidiaries and/or associates shall not be held responsible for any misuse of the sauna by the customer. Celebration Saunas shall not be held liable for any damage and/or injury caused by customer misuse of the product.
2. Celebration Saunas and any of its subsidiaries and/or associates do not provide medical guidance or diagnosis. It is always recommended that you contact your physician for advice.

II. Cancellation and Return Policy

1. Buyer may cancel and return the goods to Seller, subject to the terms and conditions of this policy. Buyer shall assume all risk of loss associated with the return as well as shipping, handling, restocking and other fees, costs and expenses as described in this policy.  Orders must be canceled within 24 hours of purchase and all returns must be processed within 30 days of delivery.
2. Seller reserves the right to refuse to refund any deposit or payment or cancel any payment due, and any owing until such time as Seller a) is in receipt of the goods b) has inspected the goods, and c) in the Seller’s discretion, has found the goods to be free of damage.  All refunds will be provided within 5 business days once the product has been returned to the warehouse and inspected for damage.
3. All returned goods must be in their original packaging. Seller may refuse to refund all or any portion of any payment, or cancel payment due and owing if the Buyer fails to fully comply with or violates the terms and conditions of this policy.

III. Shipping, Handling, and Restocking Fees

1. All canceled orders and/or returned goods shall be subject to the following:  a) storage fees and costs associated with routing the goods; b) handling and restocking fee of 20% of the total purchase for each sauna; c) all shipping costs to and from the Seller, and; d) a return merchandise authorization (RMA) number provided by Seller.  Buyer’s failure to obtain the RMA number shall result in Seller not accepting any returned shipment and Buyer paying all costs and fees. All such costs and fees as determined by Seller shall be paid by Buyer to Seller upon demand by Seller.

We hope this information has been helpful. If you should have any further questions, don’t hesitate to call us toll free 855-728-6248, or email us at [email protected]

Limited Lifetime* Manufacturer Warranty for all Products are described in the owner’s manual.